FAQs

Simply sign into your account and select “Track My Order”. In doing this, you can check the status of your order and see when your package has been completed, fulfilled, shipped and delivered.

You will receive a confirmation email once your order has been shipped that contains your tracking information.If you have not received a shipping confirmation email, please check your Junk Mail, as it may have been received there. For domestic orders, please allow 2-3 business days from the date of shipment for your order to arrive.

For international orders, please allow 5-10 business days from the date of shipment. Business days do not include weekends or national public holidays.

If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. MAKE SURE THAT THE BILLING ZIP CODE FOR YOUR ORDER MATCHES THE BILLING ZIP CODE ON THE CARD YOU ARE USING. If the error message keeps re-occurring, please email us at thebootrackorders@gmail.com or call us at 402.395.2611. We are more than happy to assist you!

After you place your order through our online store at www.shopthebootrack.com, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email or your order is not visible in your account page, your order did not go through. If you continue to have problems placing your order, simply email us at thebootrackorders@gmail.com or call us at 402.395.2611.

It is only possible to make a change to your order if we have not yet processed it. You must immediately contact us – the quickest way is by calling 402.395.2611. All orders are processed and shipped as quickly as possible, so changes can only be made if the order has not been packaged and shipped.

Each product fits differently. In the description of the product we will let you know if it fits snug, true to size or big. We try to provide as much information as possible, however, if you have any concerns about the fit of a product call us at 402.395.2611.

Our items can sell out within hours and we are not always able to restock them. The best way to stay notified at this point of a restock notice is to follow our social media outlets – Facebook, Twitter, and Instagram primarily!

 

Your credit card was only charged once. What you are seeing is an authorization. Notice this transaction will post as “pending”. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and you will see one charge for the order you have placed – this will be the only “posted” transaction on your account. Please note that your bank may take up to 48 hours to clear the authorization. If you need help speeding up the process you can contact the issuing bank of your credit card.

We process returns upon arrival at our store. If you requested for an exchange, we will fulfill your need if we have the appropriate inventory levels. If not, a store credit will be issued. If you paid with credit or debit card, we will credit your card for the amount of the product plus tax. Shipping charges are not reimbursed. We will follow up with a complimentary email as well once your return has been processed.

To use your store credit, sign into your Boot Rack account. During the check out process your store credit will be deducted from your total amount if you enter the code in the “Enter Redeem Code” box on the Payment Information page, then click the Redeem Button. Your store credit will show up on the next page, the Order Confirmation page.

This is either because we are already sold out of the item or it is a store only style. Feel free to call the store to see if we still have the product available. The Boot Rack number is 402.395.2611. Please give the best description possible to the store sales associate.

Yes, you can. Simply choose Pick up in Store as your shipping option when you checkout. Please allow us at least 1 business day (weekends and Holidays not included) to have your order ready for pick up in the store.

 

Have a question we didn’t answer?

For any other question, comments or concerns, please call The Boot Rack! We appreciate your business and work hard to ensure that each customer gets the best service available!